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(250) 275-5075


Contact Us

Our sales office is located in Beautiful British Columbia. Depending on the item(s) you are ordering, your order will be filled from one of our 16 distribution centres located in British Columbia, Alberta, Ontario, or Quebec.


 
Telephone Orders & Inquiries
Email - General Inquiries
Telefax
     
Email - Order Problems/Cancellations
Email - Warranty Service & Returns
Email - Shipping Cost Inquiries
 
Mailing Address
   


Telephone Orders & Inquiries

Our online store is open for business 24/7. To place your order by telephone or to discuss your application with one of our pond professionals, please call us from Monday to Friday during the hours shown below. We are closed weekends & holidays.

Please note that our phone lines can get pretty jammed at times. For faster service, please place your order online. It's easy and secure and considerably speeds up processing of your order.
 
Pacific Time
9:00 AM - 5:00 PM
Current Time
Mountain Time
10:00 AM - 6:00 PM
Current Time
Central Time
11:00 AM - 7:00 PM
Current Time
Eastern Time
12:00 PM - 8:00 PM
Current Time
Atlantic Time
1:00 PM - 9:00 PM
Current Time
Newfoundland Time
1:30 PM - 9:30 PM
Current Time

After Hours
Our friendly answering machine is ready to take your call. Please leave us a message. We do return calls. You can also send us an email with your telephone number and a good time to reach you. Email is the best way to get a hold of us.

Our telephone number is (250) 275-5075.  We do not ship outside of Canada.

United States customers please contact PondUSA.com.
Australian customers please contact CreativePumps.com.au.
European customers please contact Hydroplan.com.

 
Email - General Inquiries

Please click here to go to our General Inquiries Page.

Telefax

Our telefax number is (250) 275-4926. If you wish to place your order by mail or fax, please click here to go to our Fax/Mail Order Form.

 
Email - Order Problems/Cancellations

For urgent inquiries in regards to an existing order, problems, cancellations, changes, or anything else that requires our immediate attention. You can expect a response in 24 hours or less.

Please click here to go to our Report-A-Problem Page.

Email - Warranty Service & Returns

As part of our commitment to superior customer service, we administer all manufacturer's warranties on products purchased through us.

Please click here to go to our Warranty Service Page.

 
Email - Shipping Cost Inquiries

Only applies to pond liners, some pre-formed ponds, and other oversize/overweight items. For all other items, please consult our shipping & handling fee schedule.

Please click here to go to our Shipping Cost Inquiries Page.

Mailing Address

PondsOnlineCanada.com
Unit 70
9510 Hwy 97 N.
Vernon, BC
V1H 1R8

please do not use this address for return shipments, please contact us first for a return authorization

 

 
Pond Products
 
Air Pumps
Algae Control
Aquatic Plant Care
Bottom Drain
Clearance Sale
Decoys
Deicers
Filter Media
Filters
Filtration Systems
Fish & Koi Food
Fish Medications
Fish Nets
Fitting Centre
Floating Critters
Floating Fountains
Foggers
Fountains
Hose & Adapters
Jumping Jets
Leaf Netting
Lighting
Liners & Underlay
Parts
Patio & Garden Ponds
Plumbing Parts
Pond Kits & Packages
Pondless Water Features
Pond Protection
Power Control Centres
Predator Control
Pre-Formed Ponds
Pumps, External
Pumps, Submersible
Skimmers
Solar Pond Equipment
Spitters
Stainless Steel Fountains
Statuary Pumps
Swimming Ponds
Transformers
Tubing & Adapters
UVCs
Vacuums
Valves
Waterfall Foam
Waterfall Weirs
Water Treatment
Winter Care
 
Non-Pond Products
 
Bird Baths
Decorative Glass
Garden Benches
Gift Certificates
Outdoor Clocks &
Weather Stations
Rainwater Collection
Reverse Osmosis Drinking
Water Systems
Solar e-Clips Perimeter Lighting
Solar Stone Optics
 
 

Learn More About Interac Online

Why buy from us ? Best service and warranty support  in Canada. Ask our customers. Largest product selection in Canada. We sell all the major brands. Fast shipping from 16 Canadian distribution centres. All warranties handled in-house. In business since 1986. Selling online since 1997. Friendly and knowledgeable staff. Thousands of happy customers from coast to coast. No Provincial Sales Tax on orders from outside of BC.
 
 

Check out our Truckload Sale Page for huge savings on pumps, filters, complete pond filtration systems, and much more. Click here and save.

$ 799.98
$599.98 - Free Shipping
Sale lasts till March 29th - Only 2 left!

OASE Pondovac 3

please click on image for more information



 
 
 
I've dealt with you folks on at least two previous occasions, and each time the service quality including concern resolution has been the best it could be. Thanks again so much for the extraordinary service....you certainly have gained my loyalty. I'll be back and hopefully the transactions will be much more straight forward in future. God don't make better pond people! Kindest regards,
John, Cranbrook, BC


 
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