Our online store is open for business 24/7. To place your order by telephone or to discuss your application with one of our pond professionals, please call us from Monday to Friday during the hours shown below. We are closed weekends & holidays.

Please note that our phone lines can get pretty jammed at times. For faster service, please place your order online. It's easy and secure and considerably speeds up processing of your order.

Pacific Time 9:00 AM - 5:00 PM Current Time

Mountain Time 10:00 AM - 6:00 PM Current Time

Central Time 11:00 AM - 7:00 PM Current Time

Eastern Time 12:00 PM - 8:00 PM Current Time

Atlantic Time 1:00 PM - 9:00 PM Current Time

Newfoundland Time 1:30 PM - 9:30 PM Current Time

After Hours
Our friendly answering machine is ready to take your call. Please leave us a message. We do return calls. You can also send us an email with your telephone number and a good time to reach you. Email is the best way to get a hold of us.

Our telephone number is (250) 275-5075.  We do not ship outside of Canada.

United States customers please contact PondUSA.com.
Australian customers please contact CreativePumps.com.au.
European customers please contact Hydroplan.com.

Please click here to go to our General Inquiries Page.

Our telefax number is (250) 275-4926. If you wish to place your order by mail or fax, please click here to go to our Fax/Mail Order Form.

For urgent inquiries in regards to an existing order, problems, cancellations, changes, or anything else that requires our immediate attention. You can expect a response in 24 hours or less.

Please click here to go to our Report-A-Problem Page.

As part of our commitment to superior customer service, we administer all manufacturer's warranties on products purchased through us.

Please click here to go to our Warranty Service Page.

Only applies to pond liners, some pre-formed ponds, and other oversize/overweight items. For all other items, please consult our shipping & handling fee schedule.

Please click here to go to our Shipping Cost Inquiries Page.

PondsOnlineCanada.com
Unit 70
9510 Hwy 97 N.
Vernon, BC
V1H 1R8

please do not use this address for return shipments, please contact us first for a return authorization

Learn More About Interac Online

Why buy from us ? Best service and warranty support  in Canada. Ask our customers. Largest product selection in Canada. We sell all the major brands. Fast shipping from 16 Canadian distribution centres. All warranties handled in-house. In business since 1986. Selling online since 1997. Friendly and knowledgeable staff. Thousands of happy customers from coast to coast. No Provincial Sales Tax on orders from outside of BC.
 
 

 
 

I've dealt with you folks on at least two previous occasions, and each time the service quality including concern resolution has been the best it could be. Thanks again so much for the extraordinary service....you certainly have gained my loyalty. I'll be back and hopefully the transactions will be much more straight forward in future. God don't make better pond people! Kindest regards, John, Cranbrook, BC