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| Terms of Sale, Warranties, Disclaimers, Limitations of Liability |
Privacy
Policy
We keep your
personal information private and secure. As such, this site features SSL
secure online ordering. When you make a purchase from this site, you provide
your name, address, telephone number, credit card information, and any
other personal information deemed necessary to process your order. We only
use this information to process your order and to keep you updated on your
order. The information you submit to us will not be shared, sold or released
to any other parties. Guaranteed.
We fully cooperate
with law enforcement agencies in identifying those who use this site for
illegal activities. We reserve the right to report to law enforcement agencies
any activities that we reasonably believe to be unlawful.
Copyright
Notice
This site
is owned and operated by Gulf Coast Consultants Inc. dba Discount Pumps
& Liners/PondsOnlineCanada.com. Unless otherwise specified, all materials
appearing on this site, including the text, site design, logos, graphics,
icons, and images, as well as the selection, assembly and arrangement thereof,
are the sole property of Gulf Coast Consultants Inc. dba Discount Pumps
& Liners/PondsOnlineCanada.com or the companies we represent, Copyright
© 1997-2007, all rights reserved. You may use the content of this
site only for the purpose of your personal shopping on this site or placing
an order on this site and for no other purpose. No materials from this
site may be copied, reproduced, modified, republished, uploaded, posted,
transmitted, or distributed in any form or by any means without our prior
written permission. All rights not expressly granted herein are reserved.
Any unauthorized use of the materials appearing on this site may violate
copyright, trademark and other applicable laws and could result in criminal
or civil penalties.
Typographical
Errors
We make every
effort to correctly describe and price each item. The information on this
site is deemed reliable but not guaranteed. Please verify all information
if important. The presentation of goods and services on this site is only
an invitation to treat and not an offer. In the event that a product is
listed at an incorrect price due to a typographical error, we shall have
the right to refuse or cancel any orders placed for any product listed
at the incorrect price, whether or not the order has been confirmed and
your credit card charged. If your credit card has already been charged
for the purchase and your order is cancelled, we shall immediately issue
a credit to your credit card account in the amount of the incorrect price.
Links
This site
may contain links to other sites on the Internet that are owned and operated
by third parties. You acknowledge that Gulf Coast Consultants Inc. dba
Discount Pumps & Liners/PondsOnlineCanada.com is not responsible for
the operation of or content located on or through any such site.
Problem
Resolution
If you have
a problem that is related to your order, it will be dealt with quickly
and courteously. We will work with you and arrive at the proper course
of action to remedy your problem. In other words, we'll fix it or tell
you how to. For priority treatment regarding missing or damaged shipments,
shortages, warranty replacements, or any other problems related to your
order that require our immediate attention, please
fill out our Report A Problem form.
Prices
All prices
are in CAN $ and are subject to change without prior notice.
5 % GST or
13 % HST (New Brunswick, Nova Scotia, Newfoundland & Labrador only)
will be added to all orders.
7 % PST will
be added to all orders shipped within British Columbia only. We do not
have to collect Provincial Sales Tax on orders shipped outside of British
Columbia. It is the responsibility of the end user to self-assess and remit
the Provincial Sales Tax in their home Province.
Our shipping & handling rates are fair and far below our actual costs. Even though transportation costs have increased in the meantime, we have not increased our shipping & handling rates since 1997. As a result, we subsidize shipping costs to the tune of several thousand dollars each and every month.
The shipping
& handling fee schedule shown below applies to all items shipped within
Canada. Extra freight charges may apply to Nunavut, NW Territories, Yukon
Territory and other remote locations.
Shipping charges
for all pond liners, pre-formed ponds, and other items weighing over 150
lbs. are quoted separately. Please see our order confirmation for extra
shipping charges
or inquire before placing your
order. Orders requiring extra freight charges will only be processed
once you approve the final invoice amount.
Products identified
by the 
icon will not
incur any freight charges. We will remove the shipping & handling fee
calculated by our shopping cart prior to processing your order. Extra freight
charges may apply to Nunavut, NW Territories, Yukon Territory and other
remote locations.
Orders that
include at least one item identified by the
icon will not incur any freight charges on the entire order. We will remove
the shipping & handling fee calculated by our shopping cart prior to
processing your order. Free shipping offer does not apply to pond liners,
preformed ponds and any other heavy/large/oversize items that require truck
freight or special handling. Extra freight charges may apply to Nunavut,
NW Territories, Yukon Territory and other remote locations.
We try to combine orders whenever possible and ship your order from one location. Depending on your product selection, you may receive more than one shipment from us. Not every product is in stock at each warehouse which means that we may have to split your order and ship one item from Ontario and another item from BC, for example. The fact that we may have to ship from multiple locations does, however, NOT increase your shipping charges. You are only charged one shipping charge as per the schedule below.
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No minimum order.
Example:
Net order
value = $ 200.00**
Total delivered
cost = $ 200.00 + $ 9.99 = $ 209.99 + taxes as applicable
Ordering
Information
The use of
this site is restricted to persons of legal age or capacity. Only customers
who have attained legal adulthood in the jurisdiction in which they are
making the purchase are eligible to make purchase orders.
For your convenience, you may place your order online via our SSL secure online shopping cart. We also accept fax or mail orders, as well as telephone orders.
Within 24 hours (except on weekends and holidays) of receiving your order we will email an order confirmation, listing each item ordered, unit prices, and the total $ amount of your order. We will also quote extra shipping charges where applicable. Any order subsequently cancelled and/or refused delivery by you for whatever reason is subject to a restocking fee and shipping charges as specified below under Returns & Exchanges.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Your submission of an order to us shall be deemed to constitute an offer to purchase, which shall remain open for a reasonable time (not to exceed 30 days) unless we agree otherwise, and will be deemed to be accepted by us only upon shipment of the product(s). We reserve the right at any time after receipt of your order to accept or decline your order for any reason and, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order, as established by our credit and fraud avoidance department.
Payment
Terms
For your convenience,
we accept the following methods of payment:
VISA
MasterCard
Money Orders
As of September 2006, you can also pay by Interac Online.
All payments are processed on the day the order is received by us.
Shipping
& Handling Policy
All orders
received, except those that require changes or a shipping cost authorization
from you, will be processed as soon as possible and shipped from the warehouse
closest to you, as determined by us and subject to availability of stock.
Orders normally leave the warehouse within 24 to 48 hours but some delays
may occur during the busy Spring and Summer seasons. Unless otherwise specified,
all orders are shipped via DHL Ground, UPS Ground, Purolator Ground, Canpar
Ground, Canada Post Expedited or common carrier. Due to shipper restrictions
we can only deliver certain orders to a P.O. Box address. All shipments
are subject to stock availability. We do not ship on weekends or Holidays
and do not offer Saturday, 2nd Day Air, or Next Day Air deliveries.
Our shipping & handling rates are fair and far below our actual costs. Even though transportation costs have increased in the meantime, we have not increased our shipping & handling rates since 1997. As a result, we subsidize shipping costs to the tune of several thousand dollars each and every month.
The shipping
& handling fee schedule shown below applies to all items shipped within
Canada. Extra freight charges may apply to Nunavut, NW Territories, Yukon
Territory and other remote locations.
Shipping charges
for all pond liners, pre-formed ponds, and other items weighing over 150
lbs. are quoted separately. Please see our order confirmation for extra
shipping charges
or inquire before placing your
order. Orders requiring extra freight charges will only be processed
once
you approve the final invoice amount.
Products identified
by the icon will not
incur any freight charges. We will remove the shipping & handling fee
calculated by our shopping cart prior to processing your order. Extra freight
charges may apply to Nunavut, NW Territories, Yukon Territory and other
remote locations.
Orders that
include at least one item identified by the
icon will not incur any freight charges on the entire order. We will remove
the shipping & handling fee calculated by our shopping cart prior to
processing your order. Free shipping offer does not apply to pond liners,
preformed ponds and any other heavy/large/oversize items that require truck
freight or special handling. Extra freight charges may apply to Nunavut,
NW Territories, Yukon Territory and other remote locations.
We try to combine orders whenever possible and ship your order from one location. Depending on your product selection, you may receive more than one shipment from us. Not every product is in stock at each warehouse which means that we may have to split your order and ship one item from Ontario and another item from BC, for example. The fact that we may have to ship from multiple locations does, however, NOT increase your shipping charges. You are only charged one shipping charge as per the schedule below.
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No minimum order.
Example:
Net order
value = $ 200.00**
Total delivered
cost = $ 200.00 + $ 9.99 = $ 209.99 + taxes as applicable
Back
Orders
Items temporarily
out of stock will be placed on backorder and shipped as soon as they become
available. We will, however, notify you of any significant delays.
Damage
Claims
All shipments
will be properly insured for the full replacement value of the goods. The
responsibility for safe delivery rests with the carrier after the order
has been accepted from us or our suppliers for shipment. Please follow
these steps when receiving any shipment from a courier or trucking company:
1. Whenever possible, please open all boxes and check the contents immediately in the presence of the carrier's agent (UPS driver, truckdriver, etc.) and report any discrepancies or damages (i.e. crushed box or contents, missing parts) to the driver/carrier at that time by filling out a damage report on their bill of lading or refuse delivery if damage is obvious. It is the customer's responsibility to carefully inspect the goods before signing for them and initiate a claim with the delivery company if a problem exists. This is especially important for pond liners. Please inspect your shipment before signing for it. When signing for receipt of goods, please add the phrase "not for hidden damage" to the shipping receipt.
2. Please let us know about the problem so we can work with you and assist with whatever action needs to be taken.
3. Please note that, after the shipment has been received and signed for by you, it is virtually impossible to initiate a damage claim. We will work with you as much as we can but, since there is no proof where and when the damage occured, all damages discovered at a later date are ultimately your responsibility.
Returns
& Exchanges
If you are
not satisfied with your purchase you may return all items within 10 days
of receiving your order for exchange, refund or an in-store credit. We
do not charge a restocking fee. Shipping & handling charges are not
refundable, however. Since we have to pay to ship the product(s) to you,
it's only fair that you reimburse us for our out-of-pocket expenses (=
not the low shipping & handling fee on your invoice but our actual
expenses) for Purolator, DHL, UPS, Canada Post, or truck freight to ship
the item(s) to you + the return shipping charges to our warehouse. If we
made an error and shipped the wrong product, we will cover all Ground shipping
charges involved.
For claims under a manufacturer's warranty, please click here.
Please contact us for a return merchandise authorization number (RMA) before returning any items, and we will let you know which warehouse to send the item(s) to. We cannot accept your return without an RMA number. Please include a note and a copy of your order confirmation/invoice and clearly mark the RMA number on the outside of each shipping carton (not the product packaging). Shipments returned without prior authorization will be returned to you. For your protection, please wrap all items carefully and securely and return them prepaid and properly insured. Items sent freight collect will be refused and returned to you.
All returned items must be in their original sealed boxes or packaging and must be unused and in as new and resaleable condition. We cannot accept items that are used, dirty, worn or damaged. This includes the product packaging. If, in our opinion, we cannot resell the item as new and unused, we will not accept the return and ship it back to you.
The following items are not returnable: Sale items and specials, special orders, pond liners, felt underlay, tubing, water additives, conditioners, pond treatment and chemicals of any kind, fish food and medications, plant food, and books.
Disclaimer
& Limitation of Liability with Respect to this Web Site
This web site
and the materials therein are provided on an "as is" basis. Gulf Coast
Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com
makes no representations or warranties, either express or implied, of any
kind with respect to this site, its operation, contents, information and/or
materials. Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com,
its officers, directors, shareholders, and employees hereby expressly disclaim
all representations, conditions, and/or warranties, either express or implied,
of any kind, with respect to this site and/or its use, including but not
limited to any implied warranties or conditions of merchantability and/or
fitness for a particular purpose. You agree that Gulf Coast Consultants
Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers,
directors, shareholders and employees shall not be liable for any and/or
all damages arising from the operation, content and/or use of this site.
You further agree that this limitation of liability is comprehensive and
applies to all damages of any kind, including but not limited to direct,
indirect, special, punitive, compensatory, incidental and/or consequential
damages for lost profits, lost sales, loss of income, loss of time, inconvenience,
loss of use or inability to use, loss of bargain, injury to person and/or
property, labor, disappearance, non-delivery or delay of any shipment,
labor stand-by charges, equipment rental, and/or any other direct, indirect,
special, punitive, compensatory, incidental, and/or consequential damages,
conditions and/or losses of any kind, no matter whether based upon warranty,
contract, negligence, misuse and/or any other causes. You agree that the
maximum cumulative liability of Gulf Coast Consultants Inc. dba Discount
Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders,
and employees, for any claim or liability arising from the use of this
site and/or from the purchase, application, handling, installation, and/or
use of its products offered and sold shall not exceed the original purchase
price of the product ordered.
Manufacturer's
Warranty Claims
Disclaimer
& Limitation of Liability with Respect to Products Offered and Sold
All products
sold by Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com
are new, in their original packaging, and are warranted by the manufacturer
to the user against defective material and workmanship under normal use
for a period as specified by the corresponding manufacturer's warranty,
where applicable. Seller's and manufacturer's sole obligation, and buyer's
and user's exclusive remedy for any breach of this warranty shall be for
the manufacturer to either replace and/or repair at the manufacturer's
sole discretion any part(s) or product(s) which are found to be defective
in material or workmanship during the warranty period. Proof of purchase
is required on all claims in the form of an invoice copy. Warranty does
not cover any costs associated with the return, installation or removal
of products subject to warranty claims. The defective component(s) or product(s)
must be returned to our warehouse, freight prepaid, along with proof of
purchase. All items returned will be inspected to determine cause of failure
before warranty is approved. Warranty does not cover return shipping charges
to buyer and user. Please note that repair or replacement of any product
does not extend its manufacturer's limited warranty or begin a new manufacturer's
limited warranty period.
Please contact us for a return merchandise authorization number (RMA) before returning any items, and we will let you know which warehouse to send the item(s) to. We cannot accept your return without an RMA number. Please include a note and a copy of your order confirmation/invoice and clearly mark the RMA number on the outside of each shipping carton (not the product packaging). Shipments returned without prior authorization will be returned to you. For your protection, please wrap all items carefully and securely and return them prepaid and properly insured. Items sent freight collect will be refused and returned to you.
Before buying and using, the buyer and user shall determine the suitability of the product(s) for the intended use and assume all risks and liability whatsoever in connection therewith. As Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders, and employees do not control the application, handling, installation, and/or use of its products offered and sold, Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders, and employees hereby expressly disclaim all representations, conditions, and/or warranties, either express or implied, of any kind, including but not limited to any implied warranties or conditions of merchantability and/or fitness for a particular purpose. Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders and employees neither assume nor authorize any other person to assume for them any liability or responsibility whatsoever for any and/or all claims, consequences and/or conditions arising from the use of this site and/or from the purchase, application, handling, installation, and/or use of its products offered and sold.
Please note that cutting the electrical plug off your equipment or splicing in an extra length of cord makes the product dangerous to operate and immediately voids the CSA or ULC approval, as well as the manufacturer's warranty. We cannot honour the manufacturer's warranty if a product is returned with the electrical plug missing or the electrical cord tampered with in any way.
General Limitation of Liability
Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders, and employees shall in no event be liable for any injury, loss or damage, whether direct, indirect, special, punitive, compensatory, incidental and/or consequential, including but not limited to direct, indirect, special, punitive, compensatory, incidental and/or consequential damages for lost profits, lost sales, loss of income, loss of time, inconvenience, loss of use or inability to use, loss of bargain, injury to person and/or property, labor, disappearance, non-delivery or delay of any shipment, labor stand-by charges, equipment rental, and/or any other direct, indirect, special, punitive, compensatory, incidental, and/or consequential damages, conditions and/or losses of any kind, no matter whether based upon warranty, contract, negligence, misuse and/or any other causes. You agree that the maximum cumulative liability of Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders, and employees, for any claim or liability arising from the use of this site and/or from the purchase, application, handling, installation, and/or use of its products offered and sold shall not exceed the original purchase price of the product ordered.
We assume no responsibility and shall not be liable for any damages to, or viruses that may infect the user's/purchaser's computer equipment or other property on account of their access to, use of, or browsing in this web site, downloading of any materials from this web site, or communicating with us via email.
The Purchaser for him or herself, his or her heirs, executors, administrators, successors and assigns does hereby RELEASE, REMISE AND FOREVER DISCHARGE Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders, and employees, and their heirs, executors, administrators, successors and assigns, of and from all manner of actions, causes of action, suits, debts, duties, accounts, bounds, covenants, contracts, claims, costs and demands whatsoever which the Purchaser ever had, now has or hereinafter can, shall or may have against Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, its officers, directors, shareholders, and employees, for or by reason of any cause, matter or thing whatsoever existing up to the present time, including any claim for damages caused by the application, handling, installation, and/or use of products supplied by Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, and further agrees to abandon any insurance claim wherein Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com, and or its officers, directors, shareholders, and employees are named.
All products must be installed in adherence with your local bylaws and electrical regulations. Carefully read the manufacturers' operating instructions and follow their recommendations, guidelines and installation instructions in their entirety before operating and/or using any equipment and/or supplies. All 115/120 Volt equipment sold by Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com must be plugged into a GFCI (Ground Fault Circuit Interrupter) equipped outlet or wired into a GFCI equipped circuit by a licenced electrician. This is a requirement, not just a recommendation. It is for your own protection. Consult a licenced electrician. An approved transformer must be used for all low-voltage equipment.
Please note that cutting the electrical plug off your equipment or splicing in an extra length of cord makes the product dangerous to operate and immediately voids the CSA or ULC approval, as well as the manufacturer's warranty. We cannot honour the manufacturer's warranty if a product is returned with the electrical plug missing or the electrical cord tampered with in any way.
Court
of Jurisdiction
You agree
that any legal action brought against Gulf Coast Consultants Inc. dba Discount
Pumps & Liners/PondsOnlineCanada.com shall be governed by the laws
of the Province of British Columbia, Canada without regard to its conflict
of law principles. You agree that the sole jurisdiction and venue for any
litigation arising from your use of this site or purchases made from Gulf
Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com
shall be an appropriate federal or provincial court located in Powell River
or Vancouver, British Columbia, Canada. You agree that any legal action
brought against Gulf Coast Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com
shall be brought by you individually and not as part of a class action
or in affiliation with any other customers or persons. The parties acknowledge
and agree that this Agreement and the sale of any products by Gulf Coast
Consultants Inc. dba Discount Pumps & Liners/PondsOnlineCanada.com
to you shall not be subject to the provisions of the United Nations Convention
of Contracts for the International Sale of Goods.
Why buy from us ? Best service and warranty support in Canada. Ask our customers. Largest product selection in Canada. We sell all the major brands. Fast shipping from 16 Canadian distribution centres. All warranties handled in-house. In business since 1986. Selling online since 1997. Friendly and knowledgeable staff. Thousands of happy customers from coast to coast. No Provincial Sales Tax on orders from outside of BC.
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All prices
and specifications are subject to change without prior notice. The information
shown on this website is deemed reliable but not guaranteed. Please verify
if important.
Contents (C)
Copyright 1997-2008 Gulf Coast Consultants Inc. dba
Discount Pumps & Liners/PondsOnlineCanada.com.
All rights
reserved. No parts of this site may be duplicated in whole or in part without
express written permission.
