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1 (604) 485-4710

You provide a terrific service and are efficient and courteous to boot! Thanks again, Susan, Toronto, ON


Product Inquiries

You have such wonderful staff. Everyone is always so helpful. Whenever I have a pond problem someone always gets back to me right away with a lot of helpful advice, especially Diana who helped me with a water problem I was having. Thanks to her my water is starting to clear up. Once again thanks.
June, Dawson Creek, BC

In an effort to reduce the daily flood of emails, we ask that you please read through the following FAQs before you start typing.
 
Q The prices on your U.S. website are lower than on your Canadian website. Being that both currencies are really close in value now, shouldn't they be the same ? 
A The U.S. website you are referring to has nothing to do with us. It is not our company. We simply trade links with them just like we do with the Australian and German websites shown. 
For obvious reasons like shipping and import costs, we pay much more for the same product in Canada and cannot come close to U.S. pricing. To guarantee warranty coverage in Canada, we buy everything we sell through Canadian distributors or Canadian-based branch offices and have to pay more on a wholesale level than a retailer located in the U.S. Please click here for a detailed explanation.
   
Q I am located in the United States. Can I buy from you ?
A Please direct your inquiry to PondUSA.com. We do not ship outside of Canada.
 
Q Do you provide discounts to garden centres ?
A We are an online retail store and do not provide product to the wholesale market.
 
Q Do you have a catalogue ?
A We do not have a print catalogue. Prices and product selection change several times throughout the year.
 
Q I purchased a pond filter from Canadian Tire. Where do the hoses go and what do the red and green lights mean ?
A Please contact Canadian Tire. We are not familiar with their products.
 
Q I bought an OASE pond vacuum on Ebay from somebody in the States. The vacuum is obviously used and it came without the hoses. It's useless the way it is and the instructions are missing. I want a replacement shipped to me at no charge. I need it ASAP and want it sent overnight.
A Please direct your complaints to the person you purchased the unit from. Since you didn't purchase it from us, we are unable to help you.
 
Q I bought a Cyprio filter, pump and hose from my local garden centre yesterday. The hose they sold me doesn't fit on the fittings. Where does the filter go ? Do I put the pump in the pond or does it sit beside ? I also have some questions about the liner installation. Get back to me today. I need answers!
A If you have problems with a product you purchased from another store, please contact them and get them to help you set it up. As much as we love helping out, it's really not fair to make your purchase elsewhere and then ask us to spend our time and money assisting you with installation or product application questions.
 
Q I bought one of your pumps from Joe's Garden Centre. It quit yesterday. What are you going to do about it ? I need a new pump ASAP.
A We are PondsOnlineCanada.com, an online retailer based in British Columbia. We are not Nursery Pro, Algreen, Beckett, Little Giant, Cyprio, Aquascape or any other manufacturer. We'd be glad to sell you a new pump but if you did not buy your old pump from PondsOnlineCanada.com, we can't help you with your warranty claim. Please contact the store you purchased it from.
 
Q I have a pond pump that I bought in the U.S. It's only 7 months old and now no longer runs. Where do I take it to get it replaced ? It's still under warranty.
A You are unfortunately on your own. No Canadian distributor will honour a warranty claim on a product that was purchased outside of Canada. You will have to send it back to the U.S. In the meantime, we'll be glad to sell you a new pump because you will be without one for several weeks now.
 
Q The pump I purchased from your online store last year quit. What do I do now ?
A Please go to our returns form. We offer a no-hassle warranty service on all products we sell. We administer all warranty claims ourselves and arrange to have a replacement product shipped to you right away at no charge. All you have to do is contact us for a return number and let us look after it.
 
Q I don't know what pump I need. Can I talk to somebody about it on the phone ?
A Certainly. If you prefer to discuss your application on the telephone or would like to place your order on the telephone, please call us Monday to Friday from 9:00 AM to 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern) or fill in your telephone number below. One of our sales representatives will be pleased to call you at your convenience.  We are closed on weekends and Statutory Holidays.
 
Q How long does it take to get an email response from you ?
A We answer most inquiries the same day. If your inquiry is in regards to an urgent problem with an existing order that you placed with us (damages, short-shipments, changes, cancellations, etc.), please use our Report-A-Problem form or call us instead. It will speed up our response time.
 
Q I'm planning on building a pond next year. Do you offer a pond design service ?
A If you are still in the planning stages, your public library is a good source for information and inspiration. Please print out our Pond Planner for future reference. It contains a wealth of information on designing, building and maintaining your pond.
Our fabulous Pond Planner combined with the detailed specifications and information listed for each item that we sell will enable you to go through the design process and allow you to select the products you need for your individual installation. If you need extra assistance at that point and would like us to help you make sure that your product choices are compatible, please email your pond specifications and product choices to us. We'll be more than happy to assist with your questions. As an alternative, we sell pond kits and pond filtration kits to suit virtually every size and budget which eliminates having to spend time on selecting the proper and compatible components required. If you have a specific question on a particular product or its application, please ask. We are here to help.


Email Inquiry Form

To contact us, please fill in the form below. We answer most inquiries the same day but please allow 2 days to receive a response. We get hundreds of emails every day. Thank you very much.
 
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If you prefer to discuss your application on the telephone or would like to place your order on the telephone, please fill in your telephone number above. One of our sales representatives will be pleased to call you between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday. We are closed on weekends and Statutory Holidays. If you prefer to get an email response, please leave the phone number field blank.

Please re-enter your email address below. About 10 % of all responses are returned to us with "user unknown" or similar error messages.
 
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Please make sure that our response can get past your spam filter. Since we spend a good part of our day dealing with email inquiries, we would like to see our answers actually get to you. Otherwise you might get the impression that we're not interested in what you have to say. So, please set your spam filter to accept all email from PondsOnlineCanada.com and sit tight. We'll get on it just as soon as we can. If you don't have an answer from us after 72 hours, please contact us a second time and include your phone number so that we may call you instead. Thank you very much.
 
If you would like a response, please make sure to enter your email address above. We cannot get back to you without it.

 

 
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Learn More About Interac Online

Why buy from us ? Best service and warranty support  in Canada. Ask our customers. Largest product selection in Canada. We sell all the major brands. Fast shipping from 16 Canadian distribution centres. All warranties handled in-house. In business since 1986. Selling online since 1997. Friendly and knowledgeable staff. Thousands of happy customers from coast to coast. No Provincial Sales Tax on orders from outside of BC.
 

Check out our Truckload Sale Page for huge savings on pumps, filters, complete pond filtration systems, and much more. Click here and save.
 

PONTEC Pond Pumps

STARTING AT ONLY $ 159.98

I received the pump the other day, hooked it up tonight and it works just fine. Thanks again for the extremely quick transaction and shipping - certainly easier than getting in the car and driving anywhere!
Barrie, Edmonton, AB

Everything arrived as promised.  Thanks for all your help.  We were really impressed with the speed of delivery.  It was excellent.....  If we need more pumps we will be calling you first. Thanks again.
Mike, Thunder Bay, ON

OASE Pondomatic

Sludge on the pond bottom ?
Debris accumulating in crevices ?
Fish waste starting to pile up ?

For a natural, simple and fast way to remove debris and decaying organic matter from water gardens or fish ponds, the Pondomatic is the perfect solution.

Available at the perfect price to get your summer maintenance season started.

     
 
PONTEC IPF 1300 In-Pond Filter Kit

ONLY $ 79.98
 
 

PONTEC Statuary Pumps

STARTING AT ONLY $ 24.98

PONTEC Marathon Pumps

STARTING AT ONLY $ 49.98

I received the Pontec Marathon 650 and hose kit yesterday and have installed it already - quite as expected (it's quite a 'gusher', I like the wrap-around cage to screen out large debris, and also the thermal overload protection) and I appreciate the fast service and low price.  Around here, much smaller capacity pumps alone cost much more - and with you I got the hose too!
Mike, Ridgetown, ON

I couldn't be more pleased. The pump (Pontec Marathon 800) is exactly what I needed. It arrived in only 2 days which is excellent delivery by any standards. I am delighted with your service and I will recommend you folks to everyone in search of pond products. Take a bow!
David, Calgary, AB

Click Here for Hundreds More
Customer Testimonials

 
I've dealt with you folks on at least two previous occasions, and each time the service quality including concern resolution has been the best it could be. Thanks again so much for the extraordinary service....you certainly have gained my loyalty. I'll be back and hopefully the transactions will be much more straight forward in future. God don't make better pond people! Kindest regards,
John, Cranbrook, BC


 
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