| Q |
The
prices on your U.S. website are lower than on your Canadian website. Being
that both currencies are really close in value now, shouldn't they be the
same ? |
| A |
The U.S.
website you are referring to is not our company. We simply trade links
with them just like we do with the Australian and German websites shown.
For obvious
reasons like shipping and import costs, we pay much more for the same product
in Canada and cannot come close to U.S. pricing. To guarantee warranty
coverage in Canada, we buy everything we sell through Canadian distributors
or Canadian-based branch offices and have to pay more on a wholesale level
than a retailer located in the U.S. Please click
here for a detailed explanation. |
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|
| Q |
I am located
in the United States. Can I buy from you ? |
| A |
Please
direct your inquiry to PondUSA.com.
We do not ship outside of Canada. |
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|
| Q |
Do you
provide discounts to garden centres ? |
| A |
We are
an online retail store and do not provide product to the wholesale market. |
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|
| Q |
Do you
have a catalogue ? |
| A |
We do not
have a print catalogue. Prices and product selection change several times
throughout the year. |
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|
| Q |
I have
a pond pump that I bought in the U.S. It's only 7 months old and no longer
runs. Where do I take it to get it replaced ? It's still under warranty. |
| A |
Warranty
claims have to be settled through the selling dealer. You will have to
send it back to the seller in the U.S. and wait for them to sort out your
warranty claim. |
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|
| Q |
The pump
I purchased from your online store last year quit. What do I do now ? |
| A |
Please
go to our returns form. We offer a no-hassle warranty service on all
products we sell. We administer all warranty claims ourselves and arrange
to have a replacement product shipped to you right away at no charge. All
you have to do is
contact us for a return number
and let us look after it. |
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|
| Q |
I don't
know what pump I need. Can I talk to somebody about it on the phone ? |
| A |
Certainly.
If you prefer to discuss your application on the telephone or would like
to place your order on the telephone, please call
us Monday to Friday from 9:00 AM to 5:00 PM Pacific Time (12:00 Noon
to 8:00 PM Eastern) or fill in your telephone number below. One of our
sales representatives will be pleased to call you at your convenience.
We are closed on weekends and Statutory Holidays. |
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|
| Q |
How long
does it take to get an email response from you ? |
| A |
We answer
most inquiries the same day. If your inquiry is in regards to an urgent
problem with an existing order that you placed with us (damages, short-shipments,
changes, cancellations, etc.), please use our Report-A-Problem
form or call us instead. It will speed up
our response time. |
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|
| Q |
I'm planning
on building a pond next year. Do you offer a pond design service ? |
| A |
If you
are still in the planning stages, your public library is a good source
for information and inspiration. Please print out our Pond
Planner for future reference. It contains a wealth of information on
designing, building and maintaining your pond.
Our fabulous
Pond
Planner combined with the detailed specifications and information listed
for each item that we sell will enable you to go through the design process
and allow you to select the products you need for your individual installation.
If you need extra assistance at that point and would like us to help you
make sure that your product choices are compatible, please email your pond
specifications and product choices to us. We'll be more than happy to assist
with your questions. As an alternative, we sell pond
kits and pond filtration kits to suit virtually
every size and budget which eliminates having to spend time on selecting
the proper and compatible components required. If you have a specific question
on a particular product or its application, please ask. We are here to
help. |
