Unfortunately, pumps and other products using electricity do break down, boxes are dropped or run over in transit, and shipments are delivered late or they just plain disappear. Although we are highly computerized, we still have to rely on humans to pick orders, pack and deliver them to you. As such, mistakes happen now and then, and we would like to apologize if an error has occured on our part. Most importantly, though, please be assured that (y)our problem will be taken care of quickly and courteously and to your satisfaction. Customer service is an integral part of our business, and we want to make it right.

At PondsOnlineCanada.com, we value courtesy and tactfulness. Please try to exhibit these traits when contacting us. Whether in person, on the phone or via email, it's important to be nice. Nice customers get amazingly better results than those with a different attitude. Remember, you are not communicating with a computer but with a real person who probably had nothing to do with what went wrong but wants to help sort things out. Thank you very much.

All inquiries submitted on this form receive priority treatment and will be answered within 24 hours. Guaranteed (except on weekends and holidays).

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