7741
I received my pond
vacuum this morning. That was quick. I look forward to using it this
weekend. Thanks,
Isobel, West Vancouver, BC
The bulb arrived
this morning. Many thanks. Again I am most impressed
with the speed of your service.
Janis, West Vancouver, BC
Thanks for your
courteous, friendly, fast turn-around of our order. Much appreciated.
Carolyn, Surrey, BC
I appreciate
the way you do buisness -- helpful, thorough, personable and speedy.
Paul, Revelstoke, BC
I received the
fountain (Aquascape basket fountain) on Friday
and have it set up on my deck. It looks great! Thanks for the quick service.
Jim, Markham, ON
The skimmer
(OASE SwimSkim 25) works very well. It is in
the pond which is 25 x 12 --- it is very efficient. The pump is strong
enough to draw the debris in from quite a distance away. This was a very
wise buy for us.
Judith Anne, Gabriola, BC
Wow,
you guys are amazing. Thank you for the great service once again!
Barbra, Lethbridge,
AB
I'm
just dropping a line to notify you that my order was received and to let
you know how pleased I am with the service your company provided me with.
Thank you,
George, Barrie,
ON
Just a quick
note,the heaters (Thermopond 3.0)I purchased last
year worked great, we had the coldest winter on record for the past 30
years, the two heaters kept the water open. Pretty good heaters!!!
Barry, Calgary, AB
Received
pond
heater and working just great!
Warren, Harriston,
ON
Thank
you....my order came today...and I'm very pleased with my pond
de-icer!! I appreciate the prompt service I received from Ponds
Online. And I have bookmarked your website for future considerations.
Again thank
you very much.
Laur, Windsor,
ON
I
don't know how you do it, but the pond vacuum was ready for pick up here
on Gabriola on Tuesday - and I had only placed the order on Saturday.
We look forward to putting it into action for our fall clean up.
Thank you!
Judith Anne,
Gabriola Island, BC
Received
everything in perfect shape. Thanks for the great service!
Vincent, Ile
Perrot, QC
I
had an order with you guys last week! I just wanted to say that I
received everything fine and that I really appreciate you shipping it for
me in the mail! With living so far north it is very hard to get items
for my ponds. It was a great experience dealing with you and I hope
to do it again in the near future. Thanks again, you guys are great :-)
Sincerely,
Elaine, Fort
St. John, BC
We
received it (Cal Pump WG Air/Fountain Pump), it's
perfect. Thanks a lot.
Carole, Ville-Marie,
QC
I
wanted to express my appreciation for your professional and personal customer
service. The order was here in 3 days!!! Actually when the postal notice
was in the mail, I was wondering what it was that came in? So in a time
where good customer service is very hard to find, it was a great pleasure
to deal with you and PondsonlineCanada. You will be highly recommended
to my friends and family for the future. Cheers,
Tony, Edmonton,
AB
Thank
you for your speedy response. I have received the package and everything
is in order. Thanks to all for the excellent service. Keep up the good
work. I am very happy to have found you.
Marlene, Spencerville,
ON
I
am stunned! The order arrived this morning at 9:00am. This
is the fastest shipment I have ever received.
Thanks,
Therese, Delta,
BC
Just
to let you know the pump arrived today. I really want to thank you for
the marvelous service you have given me for my pond requirements. Excellent
products and incredibly fast delivery. Feel free to use this email as a
testimonial to potential customers. Look forward to doing business with
you again sometime. All the best from Victoria.
Mike, Victoria,
BC
I
received the replacement pump on Friday. Thank you for honouring my warranty.
I would not hesitate in recommending you to anyone looking for pond supplies....
Stephen, Barriere
BC
Once
again thank you for the excellent service both in speed at which you sent
the new pump and standing behind the warranty on the old pump. Your
customer service is top notch. Take care
Grant, Whitby,
ON
The
Pond
Balance that I purchased in June was simply amazing. I was going
nuts trying to scoop out all the floating string algae on a daily basis.
I gave the pond the first treatment following the instructions and was
out of town for a week. Upon my return the string algae was 98% gone.
I continued the treatments as per the instructions and I have had minimal
string algae ever since. No evidence of any ill effect to the fish.
Simply amazing!
Clint, Calgary,
AB
Thanks
for all your help. I would also like to say that I'm very impressed with
the customer service of your company. I will certainly keep you in mind
for any further orders.
Ryan, Aurora,
ON
Great
service, I look forward to dealing with pondsonline canada again soon.
Cheers
Jean, Montreal,
QC
I
really appreciate your prompt attention and follow up with everything to
help sort out the problems and respond to my questions. Regards,
Wolfgang,
Mississauga, ON
Received
the FP2000 pump and the Lunaqua
Star yesterday. I am very happy with the pump. It works really well.
I will be placing another order in the near future. Once again, Thankyou...
Dale, Sydenham,
ON
I
received the OASE Filtofalls and the
Y
Distributor today, wow that was fast. Really impressed with the Y distributor,
didn't realize how strong it is. Thanks again and I'll be back for
more product.
Paul, Burlington,
ON
Just
wanted to let you know that I received my pump
today and everything is working great. Thank you for the great service
and the response. I ordered my pump on Monday and received it on
Friday. Thank you for the exceptional service and I will recommend Pondsonline
to everyone. Thank you again.
Marianne,
Golden, BC
I
really find your web site interesting... lots of products to browse through...
Will return again and again. Cheers
David, Toronto,
ON
Just
wanted to let you know my shipment arrived safely, thanks for the usual
prompt and excellent service. Always great doing business with you.
Beth, Rockland,
ON
Hi
once again. I received the interpet pond balance
product that I ordered (very rapid delivery!). I installed the product
as per instructions (it was hard not to put more in as only a small amount
was needed). Within four days my pond which had looked like a green cesspool,
cleared. I had used other products, from other sources, for weeks with
no results. Amazing product, excellent advice and service, thanks very
much
Derek, Calgary,
AB
I
appreciate all the help. You guys truly have great customer service. I
will be sure to order all pond related items from you in the future. I
will place the order on-line now. Thanx again.
Kimberley,
Toronto, ON
pump
(Aquascape AquaSurge 3000) arrived! better than
expected and runs like a hot dang! Yippee! thanks for the great service..
Dave, Trail,
BC
The
pump, hose & Filtofalls filter are
installed, up & running in the newly constructed pond in spite of nearly
4 weeks of rainy weather & clouds of mosquitos. The Pontec
FP1000 pump & Filtofalls filter made a great combination for my
20' long stream into the pond. It looks & sounds great! Thanks for
all the excellent advice, efficient shipping and great product!
Garry, Winnipeg,
MB
I
am THRILLED to say that I have received the shipment
already! Thanks for your speedy service.
Maureen, Drayton
Valley, AB
Thank
you for your excellent response and advise. Was impressed by the
delivery of items ordered. We are enjoying the water feature and
thank you again for your help.
Garry, Port
Moody, BC
I
got it and everything's fine. Thanks again for the order and the
personal follow-up. I always have a great experience when I deal
with you guys.
Bill, Vancouver,
BC
This
was ordered in the early afternoon on Friday and received in London at
about noon on Monday. I told the postal lady that this was awesome.. Thanks
for the great service.
Al, London,
ON
Thanks
a million. I appreciate all your help. A-1 customer service
Justin, Long
Sault, ON
Thanks
for the follow up email. I got my pump (Pontec
FP2000) and it works great. I couldn't believe how quick it was
here after I ordered. I will gladly be using your company in the
future. Thanks again
Sheilia, Salmon
Arm, BC
Our
order arrived in good time. Thank you and we will definitely be dealing
with you again in the future.
Frank, Oakville,
ON
....received
everything last week...just came to lake today and opened up the boxes..as
usual everything is right and damage free...love the Oase
pond scissors, I should've bought them long time ago...Thanks for the
excellent service.
Ian, Celista,
BC
Service
is excellent, and products are very good. I received my order in short
order and everything is working Great. I just placed another order today
for more supplies. Will continue to shop at Ponds On Line Canada for all
my needs. I have also recommended this site to friends with Ponds. Thanks
Peter, Port
Elgin, ON
Hello
to the Ponds on Line staff,
Testimonials
you say.... Well I can't thank you enough for being there every time we
have a question and helping us purchase the right product to transform
the "algae farm" that was in the back yard to a place of tranquility to
sit by! Thanks for taking the time to "ponder" and indulge my garden pride!!!
Thanks to all of you again for all your wonderful advice and GREAT service.
Teresa, Nanaimo,
BC
Very
satisfied thank you. The product (Garden Watersaver
Kit) arrived very quickly, worked as advertised and I'm off and running
on my little project. Actually very impressed with the efforts your firm
goes to to ensure things happen as they should and the follow up you provide.
Very much appreciated.
Andrew, Queen
Charlotte City, BC
All the equipment
(Pontec BMF UV Filter Package) arrived
safely and was installed. I was a little concerned in the beginning as
the water was spilling out over the filter. After a short time though it
stopped and has worked fine ever since. I would like to thank you for all
the time you gave to me in helping me make my decision. I appreciate it
very much. I am sure at this time of the year you are very busy. I will
tell you that I will be quick to recommend you to anyone who is looking
for advice on water garden equipment. You deserve a "pat on the back" for
providing the kind of service you gave me, Thanks again
Loyd, Berwick,
NS
Thank you ever
so much for the prompt resolution to my problem, the replacement pump arrived
this afternoon (didn't expect that kind of service). It is a pleasure to
deal with professional companies such as Ponds Online and Aquascape. Your
excellent after sales service is just another reason I will buy all my
pond supplies at Ponds Online !! Thanks again
Brian, Welland, ON
Extremely satisfied.
Although there were a few glitches regarding the shipping of my first two
orders, the support provided by the staff at Ponds Online was tremendous.
I will without hesitation continue to purchase from you. I will also let
all my friends know that I have found a truly customer focused company
with which to deal.
Keith, Hamilton, ON
Thank you for
your assistance and such fast response to my order. We are very happy with
this pump (OASE Nautilus 500), and the different
sprays. Regards
Valerie, Oakville, ON
Just a quick
note to let you know that the pump (Pontec
Marathon) was here in no time and works like a charm. Thanks for the
quick service!
Al, Chilliwack, BC
Your help in
finding the proper replacement parts was greatly appreciated. I would normally
not expect to get professional advice from an online service. I installed
everything and it is working perfect. Thank You
Diether, Bolton, ON
It's been a
real pleasure doing business with you, and as things progress in the garden,
I'm sure we'll be in contact again.
Thanks again! Regards,
Eric, Kettleby, ON
Many thanks,
I was extremely pleased both the the service and the follow up. My
order arrived in record time. I will recommend you to all my fellow
"pond owners". Wish I had known about your company when I was setting up
the pond two years ago.
Sandra, Summerland, BC
Everything went
great, order was received very quickly.. just have to try the product out
now! Thanks! Will order from you again!
Jillian, Moncton, NB
All products
received. Great service, keep up the good work!
Dave, Tillsonburg, ON
Thanks for thinking
about this and following up with me; I am very impressed with your customer
service!
Mark, Toronto, ON
As usual .....Thank
you!!!!! for your excellent customer service....something we are sadly
missing here in Fort McMurray. Cheers to you!
Christine, Fort McMurray, AB
I just wanted
to thank you again for all your help. That was the easiest way to go for
a liner! I have been spreading the word about ponds online and posted it
on my face book as well. I cant thank you enough!
MJ, Lucknow, ON
Just a note
to let you know that we received the fountain (Aquascape
Basket Fountain), and it looks absolutely great on our condo balcony.
Very pleased!
Patricia, Ottawa, ON
Your prompt
service continues to impress. I tried the D-solv
after work and it's already cleaned up the Filtofalls. Now we'll
see how it cleans up the algae growing on the pond rocks. Thanks again,
Clint, Calgary, AB
Hello PondsOnline
Canada
I spoke with a very knowledgable
person on the phone in order to determine my exact needs when planning
my pond and waterfall. Your customer service rep was extremely helpful,
pleasant, and efficient. The package arrived quickly, in good order,
and the equipment was easy to install. It all works perfectly.
I am absolutely delighted with your service and your products. Please
accept my heart-felt thanks and appreciation. I would not hesitate
to recommend PondsOnline to anyone, and I will certainly contact you
immediately if I ever need anything
else that you sell. I am a new fan! (Please feel free to use
any or all of this message as a testimonial.) Thanks again.
Your service and products are top notch.
Barbra, Lethbridge, AB
I'm sorry that
I didn't write you back to say how pleased I am with my pond
vacuum cleaner. What a hoot!! It not only works great but
is fun to use. Until I purchase pond floating plants the algae is
growing fast and the vacuum is worth its weight in gold and it was a savings
to buy it from you. Thanks for the fast delivery and have a great
weekend.
Lynda, Gold Bridge, BC
Thank you! I'm
very happy with the service, the helpful advice and the promp delivery.
It was very pleasant to do business with you and have already recommended
you to friends. In fact I have already built my pondless waterfall and
we are all loving it. Thanks again,
Marcy, Tsawwassen, BC
The products
ordered arrived very quickly and are effective. Many thanks.
Denis, Nepean, ON
Thanks again.
I appreciate your prompt service, followup and ease of conducting business
on your website. Cheers,
Ron, Edmonton, AB
Thanks for following
up. The 2nd order came in fast & efficiently & the
pump
is working well. Thanks
Marc, Richmond Hill, ON
We liked the
product
that you sent us and it arrived very quickly. Thanks again
Dar, Clifford, ON
My package with
filter replacements and UV bulb (Cyprio Bioforce)
arrived safe and sound yesterday. Thank you for your excellent service!
Fran, Surrey, BC
Thank you for
your continued excellent service. I was impressed 5 years ago and
I'm still impressed today. I just placed an on-line order for another
Aquarius
325. All the best in the future.
Andrew, Nepean, ON
I have been
totally blown away by your service. It's like you're working at the next
desk.
Rob, Kitchener, ON
Hi
'Pond People'-
I want to
acknowledge the arrival of my order, and to say 'Thanks' for the
great
service I have received from you. It is fairly uncommon these days
to receive updates re: shipping and tracking of parcels. I appreciate
your service very much...a really nice surprise.
Brenda, Salt Spring Island, BC
Many
thanks for the technical assistance. This information went a long way in
helping me find the right pump for my pond application. And the prompt
delivery service........your product was in my possession within 36 hours
after ordering it on-line. Would I recommend you and/or purchase other
products?..."You Bet!"
Gerry, Crossfield,
AB
Thanks for the great service, I hope I have no
string algae this summer, that would be even better than your service.
Jack, Edmonton,
AB
Thanks
again for the fast action. Received my items today, all in one piece
and will have everything up and running once again. Thank you
Nona, Salmon
Arm, BC
I
received the Pontec Marathon 650 and
hose kit yesterday and have installed it already - quite as expected (it's
quite a 'gusher', I like the wrap-around cage to screen out large debris,
and also the thermal overload protection) and I appreciate the fast service
and low price. Around here, much smaller capacity pumps alone cost
much more - and with you I got the hose too!
I have used
the pump to construct a biological filter with vortex/venturi as described
at http://leisure.prior-it.co.uk/pond.shtml for a total cost (including
the pump, and a DIY pre-filter) of just under $150 Canadian.
Mike, Ridgetown,
ON
Your
service was top-notch. I particularly appreciated the follow-up messages.
Thanks for your help, I will recommend you to others.
Sharon, Okanagan
Falls, BC
Thanks,
all the supplies got here in good order. Our ponds are finally clear
of ice and the fish are just started to feed. We have kept our pond
going all winter with the fish all surviving. We have koi and fancy
goldfish and they made it all winter, Oct 28 - May 1st with the excellent
products and supplies I have been getting from your store over the past
few years. We live 2 hrs north west of Prince George BC, and people
can't believe you can overwinter fish outdoors here, but with your help
we have done it for 2 yrs now. Have a great summer. Thanks
Elke, Endako,
BC
Great
Speedy Delivery. Got it all in and working too. Glad I ordered the
big one. Fish are in and like being out in the pond. Thanks for your
good service.
Ron, Winnipeg
Beach, MB
Just
a quick email to thank you for your excellent service. The UV tubes
arrived today. Thanks again.
Sandra, Summerland,
BC
Everything
is and was excellent. Thank you. I'll definitely be a return customer.
John, Victoria,
BC
I
really appreciate the excellent customer service you have provided. I certainly
will not hesitate to recommend you to others. Cheers,
Dave, Mississauga,
ON
You
are very pleasant to deal with and efficient as well I may add:)
Norma, Dartmouth,
NS
You
guys are great. I will recommend your company to many friends. Best regards
Peter, Pickering,
ON
Thanks
again for your help and info, always top notch!
Scott, Ottawa,
ON
Thank
you for a job well done. You certainly are a rare exception when it comes
to customer service. Thank You
Diether, Bolton,
ON
Thanks
for the incredibly fast reply and follow up call. Thanks again for
the fantastic service, hope I can send some business your
way.
Jim, North
Lancaster, ON
Sorry
I took so long to tell you my parcel has arrived. It was here this
past Monday. Once again thank you for the fantastic service.
Andy, Shallow
Lake, ON
No
problems; very quick delivery. I've had 2 of these Aquarius
4 pumps running continuously for a year. Good prices, good service.
Thanks
Marcus, Tillsonburg,
ON
Everything
worked out fine. The fit was perfect and all is running smoothly. Appreciate
your quick response and delivery.
Daryl, Edmonton,
AB
Just
a quick note to let you know that everything arrived and to thank you for
the prompt service, plus advice. I will talk to you again soon. Best regards,
Graham, Dartmouth,
NS
The
service was excellent. I have only added one dose of the Pond
Balance, and the dreaded string algae is in remission! If dose two
and three work as good, we will be algae free! Regards,
William, Erin,
ON
My
barrel
fountain is all set-up in my back garden. It looks beautiful
and was easy to get going. Thank you so much.
Rosemary,
Toronto, ON
Thank
you for such quick service, received order in 2 days, and appreciate the
quick response to my concerns, will definitely order on line again. Thanks
again.
Fran, Victoria,
BC
Thanks
- your products (String Algae Special) arrived,
as usual, earlier than anticipated. The products appear to be working
as stated in that the algae is disappearing and the water has cleared (within
the week). I continue to order online from PondsOnlineCanada for
reasons of quality, price and excellent delivery times. Thanks, as
always.
Theresa, Victoria
Harbour, ON
I
am in the services business myself at which we preach on having excellent
customer service. I know what it means to provide it and expect it when
I buy products or services. Your service/products has been nothing but
top notch....you folks are easy to talk to, provide excellent advice, and
all products I have received have been very good. Products are shipped
quickly and I get what I order in a timely fashion. EMAIL's such as this
asking for feedback show your concern for quality customer service which
in my opinion has been excellent in regards to all my calls to you and
products I have purchased.
Don, Swansea
Point, BC
Happy?
- of course! as usual your service is exceptional, from the time the order
is placed to the efficient details of the shipping and the receipt of the
product (Algreen PressureFlo Filter) in a short
space of time - this warrants the highest customer satisfaction - thank
you!
Judith Anne,
Gabriola Island, BC
The
fence (Fido Shock) works great. I have
4 labs that would dig under the fence or chew thru it until I put up that
fence. It was very easy to install.
Bruno, Courtland,
ON
I
thought I had better let you know that I received my fountain (Aquascape
Basket Fountain) today! It arrived in excellent condition and I am
thrilled. Now I wish it was for me and not a gift. You might be hearing
from me again! Thanks again!
Michele, Regina,
SK
The
pump (Algreen MaxFlo 16000 Waterfall Pump) is
in and working fine.
Rick, London,
ON
Just
a short note to let you know I followed your recommendation and purchased
(on-line) the AquaSurge 2500 this evening.
Again many thanks for all your assistance. It was reassuring to have
a person take the time and interest to make sure we were purchasing the
right product.
Gerry, Crossfield,
AB
Just
thought I would drop you a quick note saying I installed my new pond filter
(Pontec PF 800) and it is perfect. Thanks
again for the great service and fast delivery.
John, Kamloops,
BC
I
received the pump (Pontec FP Filter Pump)
the other day, hooked it up tonight and it works just fine. Thanks again
for the extremely quick transaction and shipping - certainly easier than
getting in the car and driving anywhere!
Barrie, Edmonton,
AB
Thanks
so much for your updates and great personal service. It is very, very much
appreciated. I will not hesitate to tell my friends about Ponds Online.
Nor will I hesitate to shop with you again. Have a great day!
Michele, Regina,
SK
Impeccable
service. Excellent product (Pond Guardian
Elecetric Fence Kit). Extremely fast shipping. Shipping rates
are incredibly low unlike anything I have seen on the Internet. Above all,
a truly trustworthy company.
Marco, Oakville,
ON
I
have received the products today. What fast delivery. I'm impressed. Less
than 48 hours delivery time.
Ben, Vancouver,
BC
This
is to let you know just how surprised and happy we were with our recent
purchase of a pond pump from you. It was great to have such good advice
and then a speedy delivery. Now we know to save our energy and time looking
for products for our pond and come directly to you. Thank you again. Sincerely,
Carmen, Kamloops,
BC
Always
a pleasure to do business with you guys. Good products, good service and
good advice! Regards,
William, Erin,
ON
Thanks!
I got the pump (Fountain Systems Q110) quickly, and I'm really pleased
with it. It's the best one I've ever had, very solid and the flow rate
control actually works easily! Small pumps are often very cheap and it
shows, but I'm thrilled to have one which does what it says it does!
Thanks! I
believe I'll be patronizing your business again in the future!
Michelle,
Sedgewick, AB
The
order was received exactly as advertised, well packaged and damage free.
Thanks again for the prompt and efficient service.
Martin, Oakville,
ON
I
recently purchased a Biotec 10 filter and
a pump. I now have it installed and am delighted with its operation.
I must say I was very pleased with the advice, service and delivery I received
dealing with your company. You have certainly become my pond supply
company of choice and I will refer you every chance I get.
Owen, Lake
Country, BC
The
millstone
fountain arrived complete and without damage. Thank you for the great
service.
Doug, Mississauga,
ON
Just
a short note to thank you for your prompt service. It was more than appreciated
to say the least. No problems at all. It was a joy dealing with you. Till
next time. Regards Mate.
Jim, Kimberley,
BC
The
order was received on time and in good order, as usual. Many thanks,
David, Toronto,
ON
I
received everything in a short period of time. Also, you answered my questions
completely and quickly. Count me as a satisfied customer who will continue
to purchase pond supplies from you in the future.
Hugh, Fredericton,
NB
By
the way, the 2 de-icers (Thermopond 3.0) we bought from you last fall really
worked and all the goldfish, even the babies survived the winter. Regards,
Jane, Toronto,
ON
Thanks
very much. I appreciate the fantastic customer service! Cheers,
Rob, Kingston,
ON
Orders
arrived very promptly and everything is working fine. Very impressed, thanks
for all your help.
Gabriel, Ucluelet,
BC
I
received the order a couple of days after I placed it. Thank you.
Ivano, Bolton,
ON
I
am really impressed with your customer service and follow up. This is our
second year dealing with you and it has been a pleasure. I have worked
in retail for over thirty years and I do appreciate the great customer
service. I have no concerns regarding the status of our order with the
care you take with your customers and as long as we have a pond you will
be our supplier. Have a great day.
Paul &
Lee Ann, Lasalle, ON
Thanks
so much, love doing business with you guys.
Robert, Chemainus,
BC
Thanks
so much for your wonderful service. It was really nice to deal with your
company and we will definitely buy from you again. Thanks again,
Christian,
Wasa, BC
This
was our first purchase with your company and would like to thank you for
the wonderful service! The delivery was fast and all was in order.
We will definately be making further purchases with your organization in
the very near future. We are very impressed! Kindest Regards,
Frank, Niagara Falls, ON
I wanted to
refrain from comment until I had an opportunity to install the rain
diverter....it has only been the last week or so that it has been warm
enough to test and it works better than any other diverter I have used......
Very pleased...and thanks for your
attention.
Glen, Thornhill, ON
We are satisfied
with our purchase of the Aquascape Ultraklean filter
and pump package. We will definitely be ordering again from your company
as we were quite impressed with the quick service and the fact that we
can get products delivered to us as we live in a rural area. Thank you.
Kathy, Carbon, AB
I am writing
to tell you how pleased I am with your service. I researched
this product (Savio FilterWeir) on-line and
thought I would have to order it through a US company. I was
delighted to find that this product was available from your company, as
I always try to order within Canada when I can. I ordered it on Tuesday,
it arrived on Thursday in excellent condition. What better service
can one expect. Thank you!
Heather, Chilliwack, BC
Very pleased
with my order. Thanks for the great service. Everything arrived quickly.
John, Edmonton, AB
Your service
was very good and very quick. I will definitely check you guys out next
time I need some pond stuff. Thanks
Rob, Abbotsford, BC
Thanks. I really
appreciate your help. Looking forward to having the right pump finally.
And also not having to deal with the local stores any more.
Leisa, Kelowna, BC
I have received
the order promptly and am happy with the delivery time. Althought it was
a small order (fogger membranes) it was still handled promptly. I will
continue to deal with your company. It is better than most. Thanks
Darrell, Niagara Falls, ON
Thanks, this
is my second order and it was delivered quickly and professionally and
as ordered.
Adam, Peachland, BC
Hi, I had some
questions about filters, the questions were answered very promptly. I bought
a filter which was shipped and received within a week of ordering.
John, Abbotsford, BC
What can I say?
Got the part, fits, now to do battle with the algae. Thanks a bunch. Can't
ask for better service!
Paul, Parksville, BC
I can't tell
you how pleased and surprised we were at how quickly we received your products
and the excellent condition they were in. They look very very promising,
I especially am dying to try the Aquamats. They
look very interesting but I have to wait till the snow clears up. We will
get back to you.
Diana, Summerstown, ON
Everything arrived
quickly and in good shape - Thanks
Thomas, Edmonton, AB
Thank you for
the follow-up email. I am satisfied with the purchase and quite impressed
with your service. Before ordering, I requested your support in selecting
the correct parts. Your response was provided quickly and was very
clear. After I placed the order, it was processed quickly and I was
kept informed throughout the entire process until I received the product
within a few days. I have installed the filters that I ordered and
I am a very satisfied customer. Kudos to PondsOnlineCanada for superior
service!
Bruce, Shearstown, NL
Thank you for
your excellent customer service.
Ray, Kitchener, ON
Pond heater
(Thermopond 3.0) arrived fast and works like a
charm even in -30C wind chill.
Gord, Ottawa, ON
Thanks for the
great service, all areas of the transaction were grand!
Vern, St. Agathe, MB
My that was
fast, the order arrived yesterday! Thanks,
Kitty, Nanaimo, BC
Got the pump
(Fountain Systems AP1550) I ordered - customer
service was excellent! The pump is doing it's job! Thank you,
David, Toronto, ON
As always, everything
was perfect. We received our order (Thermopond 3.0
and OASE Pond Vent Ice Reducer) unexpectedly already
after 2 days. The day thereafter everything was in the pond replacing some
product we had nothing but problems with. Now, time will tell. Thanks for
caring.
Chris, Calgary, AB
Very happy with
the product (Thermopond 3.0 and OASE
Pond Vent Ice Reducer) I received. Very quick turn around time once
the order was placed and received. Everything is working great. Regards
Peter, Port Elgin, ON
My order was
received in record time and was exactly what I wanted. I can not
wait for the warmer weather to come so that I can get started on my (pond)
project. I will not hesitate to order again with "pondsonline".
Thanks
Henry, Oakville, ON
Thank you for
your prompt service. The fountain pumps are very quiet (Fountain
Systems Q110) - that was the most important feature that I was looking
for. We will do business again.
Barry, Calgary, AB
Thank you very
much. Like always, you guys are the best.
Chris, Calgary, AB
Thanks very
much. I am quite pleased with the heater (Thermo-Pond
3.0) and with the speed you filled the order.
Gayle, Orangeville, ON
My super new
pump arrived this morning!!! Thanks again, I really appreciate it and look
forward to doing more business with you in the Spring. Happy New Year !
Christine, Gananoque, ON
I just received
my Thermo-Pond and it looks like it is doing a
great job, so far, really hasn't been that cold here. Your staff was very
dedicated to my order, making sure everything was right and all pertaining
information to my order was at my finger tips if so needed. Thank you again.
Barry, Charlottetown, PEI
I had a surprise
in the mail this morning, the hosing came today. Wow your fast!
Thanks so much. I'll make sure I recommend
my ponding & aquarium friends
to your site! Thanks again,
Jessica, London, ON
Thanks for checking
up! Yes, I received my pond heater (Thermo-Pond
3.0), very quickly I might add, and plan to install it in the next
week or so. Thanks for the great service.
Rick, Williams Lake, BC
Thanx so much
for your assistance. It's been a pleasure dealing with you. Best regards,
Dave, Victoria, BC
Just to let
you know that I received everything I ordered in excellent condition. Wish
all on-line services were as good as yours!
Henri, Gatineau, QC
I was positively
shocked to receive the order the following morning (I placed it the afternoon
before) and in perfect shape. The Grey
Heron decoy was the brand I was hoping to get and just what I wanted.
Thanks very much.
Lisa, Cobourg, ON
I'm very impressed
with your service! Keep up the good work.
Pat, Vancouver, BC
Thanks very
much - that was very helpful. I have forwarded your e-mail to my
two neighbours who also have fish ponds - hopefully they may also become
customers of yours to enjoy your excellent service.
Michael, Vancouver, BC
Hello friends
at Ponds Online,
My order arrived within a couple
of days. About the same time, I received an email with detailed instructions
on how to install the pond aerator (OASE Pond-Vent
Ice Reducer) ... so far, I've been very pleased with your service.
Thanks for asking! Cheers,
Rebecca, Ottawa, ON
I will be sure
to tell everyone in the pond forums how much I like your de-icers
... and now I can tell them of your amazing service ... and how you keep
track of warranties. Thank you,
A., Calgary, AB
I am very pleased
with the purchase and quick delivery. Thank you
Corinne, Cranbrook, BC
Please be assured
that whenever I need pond supplies, there is only one option...You. Your
service is one of a kind, from your prompt deliveries to Mike's knowledge
of all supplies. Mike is always willing to spend the time to make sure
I have the right product for the job, which in turn makes my clients comfortable
and secure with their decision using DirtWorks!
Thanks again and I hope to use you
in the next season!!
Darryl, DirtWorks, Kaleden, BC
Thanks again
for your usual fast, efficient, cordial and helpful service. In the event
of a problem I will be sure to get back to you. It is reassuring to know
you are there when and if I need your help. Cheers,
Marilyn, Antigonish, NS
I got the pond
heaters (Thermo-Pond 3.0) on Wednesday. Seeing
as I only ordered on Sunday afternoon, I was a bit surprised. I've been
using my old 1500 watt stock heater the past week as winter came a little
earlier then usual to Calgary this year. I'm looking forward to saving
some electricity with the thermo-pond heaters. This is my third order with
you in the past 4 years and great service again.
Mark, Calgary, AB
The service
was great. You are doing a fantastic job! You are very friendly
and accommodating and really a pleasure to work with. The service
is also quite fast! I am extremely happy with everything. Thank
you.
Kathryne, Burlington, ON
I do a lot of
online shopping. Typically the best service comes from US suppliers
- we seem a little sleepy in this country. But your service just
blew me away! I could not believe that I had my goods in hand less
than 24 hours after ordering! And when I ordered, you were knowledgeable,
and even offered me a shop-soiled item at a discount first. I'll
never buy pond supplies anywhere else! (You may quote me on that).
Michael, Vancouver, BC
I've had nothing
but great service. Much appreciated.
Larry, Calgary, AB
I received the pump.
All works well. My waterfall is working again. Thank-you very much. I'm
very pleased with the speedy delivery. Your prices are very competitive
and thanks again for the heads up on the pump on sale.
Terry, Pemberton, BC
We are very
pleased with the fast service. Our filters and UV light came within
5 days of placing our order. Excellent service. We will be
looking for a new efficient pump soon and will definitely be shopping at
your store again. Thanks.
Greg, Lake Echo, NS
Yes - got my
order - an in a very timely fashion. I am very happy with it.
Took me about 90 minutes to find this type of transformer
via various web searches and glad I kept at it ! Regards,
Kevin, Kanata, ON
Thanks for the
quick service. Same as last time. Take care,
Ben, Vancouver, BC
Thank you again.
As usual the quality of the products were above our expectations. The new
pump (Nursery Pro AquaSurge 3000) really is
starting to clear the pond up, and the fish net
is the best I've ever seen. No worries about injury to the fish with that
net, and the leaf guard has helped not only with
the leaves but predators as well.
Diana, Summerstown, ON
I just wanted
to say thanks again for the great service. l received everything in good
order. Thanks again,
Todd, Innisfil, ON
It is obvious
from the testimonials but it's still a surprise that the reconciliation
of my pump problem is quick, easy and with no added expense. Thanks for
the help,
Bruce, New Germany, NS
I am very happy
with my purchase. Your shipping was very fast. Thanks
Brad, Mt. Brydges, ON
Everything has
arrived and is as ordered...thanks for the speedy service.
Andrew, Carlsbad Springs, ON
The replacement
filters arrived today. Thanks again for the superb service.
I'm highly recommending your site to neighbours interested in ponds.
Hope some of them will send some business your way.
Jim, North Lancaster, ON
Thank you for
you inquiry. We are very happy with our mill
pond. It is perfect for the site that we had chosen for it. Thanks
again.
Deb, Toronto, ON
Thanks very
much. Your service is impeccable. I will be building a large pond in the
spring and will contact you when I am ready for supplies. Thanks again
for your followup. Regards
Ray, Cobble Hill, BC
We were delighted
at the promptness of our order. It was delivered two days after placing
the order! Service Extraordinaire! Simply amazing! Thank
You. PondsOnlineCanada most definitely will be our first choice for
shopping pond supplies.
Judy, Kamloops, BC
Not only are
your products great but fast delivery service. Our new submersible pump
is in the pond and working wonderfully.
Thank you once again.
Tom and Lynda, Gold Bridge, BC
You did it again.
You have set the standard of customer service that will keep me a PondsOnlineCanada
customer for as long as I have our pond. I have spoken to my other
local pond friends and they are so impressed that they plan on moving their
pond needs to YOU. Your immediate concern for our problem shows that
customer service is your number one goal.
I would also like to thank NurseryPro
for not only standing behind their product but expediting the quick response
to our problem. The replacement filter is doing fine.
Thanks again, and I'm looking forward
to my next purchase of pond products.
Jay, Windsor, ON
Everything turned
up and is working fine. As always, great service. Thanks.
Elke, Fraser Lake, BC
Thanks for the
follow up on the order. It arrived without delay. You always seem to go
the extra mile to make sure things are right. You obviously put customer
service at the fore front of your business. Keep up the great work!
Craig, Tottenham, ON
Just thought
I'd send my thanks and advise that I received my shipment yesterday - everything
appears in order. Thanks again for everything.
Darren, Delta, BC
Thank You for
the excellent service. I will definitely recommend your site/company to
people I know. Thanks again.
Bruce, Kamloops, BC
Just wanted
to thank you for the Mill Stone Kit I
recently received. The product more than met my expectations, shipping
was fast and I love how the fountain finishes off our garden. Simply
a great product and great service! Thanks for all your help.
Rob, Inverary, ON
The
pond
liner has worked out excellent. Thank you for the fast and easy service.
We hope to use the website again for our purchases. Thank you again!
Steve, Powassan, ON
Many thank yous
for this, I very much appreciate it. It's nice to know there are still
good people around and it's good to know that Nursery Pro will stand behind
their goods so readily.
Bob, Nanaimo, BC
Excellent.
Great price, service, quality.
On time, as ordered, no surprises.
Thanks.
Would not hesitate to recommend
your company.
Peter, Pickering, ON
Yes, I'm happy.
The product (Microbe-Lift Barley Extract) arrived
much sooner than expected and is identical to one I purchased locally for
much more money. The product was familiar to me so that's why I ordered
it online and I'm exceptionally pleased. Thank you and I will use
your site again for products for my [beautiful] pond. Thank you!
Theresa, Victoria Harbour, ON
Hi. I am very
happy with your products. The pump (Nursery Pro
AquaSurge) was delivered within a few days and works great. The fountain
came a little later and it looks great as well. Thanks again
Mark, Fenwick, ON
Super service
! Thanks for the big help.
Joseph, Montreal, QC
Hi...just wanted to say thank you for the great
service and that l have received everything in good order.
Todd, Innisfil, ON
We are very
grateful we found your website. We are very satisfied with your product
and with the service. We received everything in good condition and
the delivery was fast. You can be sure that the next time we need
filters or other pond products we will not hesitate and gladly purchase
from you. We thank you for all your effort and service, and we are very
happy with your product.
Sincerely,
Diana, Summerstown, ON
Thanks for your
follow up. The pond kit (SAVIO PondFree Waterfall
Package) arrived very quickly in the same week I ordered it. Thanks.
Glenda, Port Alberni, BC
Hi!!!! We received
our order promptly and were very satisfied with the service we received!
Thanks alot!
Mary Jane, Woodstock, ON
I received the
pump (OASE Pond-Air 30 Air Pump) in good time.
it is installed and working well. Thank you for quick service and excellent
communications.
Don, Freelton, ON
I was very happy
with my order for filters for my RO Water system. The price for the filters
was much better than I could get locally, they arrived quickly and the
cost of the shipping was much cheaper than having to drive to my normal
supplier. Thanks, my next order will be with PondsOnline.
Ken, Blind Bay, BC
I'm happy!
Norma, Thomasville, NS
Received stuff
today...great service. Thanks!
Jim, Yarmouth, NS
Received the
pond
liner today. Unbelievably quick service. Thanks
James, Shallow Lake, ON
Very happy with
service & product. It all arrived within a week. Thank you.
Pierre, Musquodoboit Harbour, NS
I did receive
all my goods in perfect condition today. This is fast shipping. Thanks
to Diana for the help and the info I requested. I’m very pleased and for
sure I will buy again. You guys are honest and reliable. Thanks
Michel, Blainville, QC
Thanks for the
followup. The order arrived on schedule. Great organization
to do business with!!! Regards
Vince, Hudson, QC
Order received
OK and looks fine. Thanks for prompt and accurate service! Regards..
Larry, Conestogo, ON
I just wanted
to let you know that all the pieces of my order have now arrived. Thanks
for your help and especially the work you did so I wouldn't have to wait
for the SF 1600. The next time I need any pond products I know where to
call. Regards,
Brian, Calgary, AB
I am totally
thrilled and overwhelmed how well this vacuum cleaner (OASE
Pondovac 3) works. Just wonderful !! Even the string algaes
are sucked in and my waterfall looks georgeous again. Thanks for
your efforts helping me.
Ingrid, Kirkland, QC
Thank you again
for this purchase (pond liner), all is in place
and it's a great product. Highly recommended!
Veetam, Weedon, QC
Just a quick
note to let you know how impressed I am with your service. As you know
I placed my pump order at 9 AM on Monday morning with the expectation of
having it to "play" with on Thursday or Friday. Imagine my suprise,
and pleasure, to find it in the mailbox at 11 AM TUESDAY morning ..........
fantastic. It is now installed and working to perfection. I have
already told others of your quick service and excellent prices. Thank
you very much: I look forward to doing business with you again.
Sincerely
Barry, Sechelt, BC
Thank you for
following up, this kind of attention is what will actually make me revisit
your site next year for what I need.
Tara, Winnipeg, MB
It's because
of your awesome response time and service that we always look to you first
for our supplies that we can not get around home. We appreciate the service
and quick response to our orders.
Darryl, Vauxhall, AB
I am happy with
the service and will use your company again. Thanks
Darrell, Niagara Falls, ON
I couldn't be
more pleased. The pump (Pontec Marathon
800) is exactly what I needed. It arrived in only 2 days which is excellent
delivery by any standards. I am delighted with your service and I will
recommend you folks to everyone in search of pond products.
Take a bow!
David, Calgary, AB
Unbelievable
service!! Parts came next day, everything up and running, thanks.
Gary, Abbotsford, BC
Once again I
am so impressed. I cannot get this kind of service in my hometown
and I probably should not tell you this but I think your prices are better
too. Thanks so much.
Nancy, Pembroke, ON
We received
the UV filter intact and the pond has cleared up well. I'm pleased with
the product and your quick service. Thanks again.
Rob, Sharon, ON
Thank you for
the follow up. Everything arrived fast and in good condition. I haven't
installed them yet but I am more than satisfied with the service. I
will surely buy more things from you guys. Thanks
Luis, Toronto, ON
Thanks for the
follow-up. We did receive our order and we are very pleased. Thanks
again.
Marc, Gatineau, QC
Pump impeller
I ordered was received in good order; it's installed and working fine.
Want to thank you for the exceedingly efficient service and personal attentiveness
in follow-up. Should also mention that your website is refreshingly easy
to navigate and was an important factor in selecting PondsOnLineCanada
as vendor. Thanks again.
Franco, Edmonton, AB
Diana is excellent,
Talk about a person who cares about a customer. She went far beyond
the call of duty. As for the product I purchased
D-Solve.
It works like magic. One heavy application and my waterfall was running
to its' full potential. Wonderful product from a first class company
that is lucky to have Diana working for them, she really cares. Thanks,
Kelly, Souris, MB
Just a note
to let you know that everything arrived promply and in perfect condition.
Your pre-sale service was excellent and I will certainly buy from you again.
By shopping with you, I was not only able to get better prices but also
able to purchase items that I could not find locally. Thanks again for
a great shopping experience.
Jim, North Lancaster ON
everything is
great, will proably put in another order soon, thanks again
Richard, St-Lazare, QC
The
pond
looks incredible and everything is working great. Was really happy on how
fast you guys got it out here. thanks.
Sarah, Lethbridge, AB
Thank-you very
much for checking. The parts I ordered came in a timely manner, installed
easily, and everything is working just fine. I appreciate you sending
me all the info you did and ordering from your company when living in a
small community is a real bonus.
Rick, Williams Lake, BC
Thank you for
everything that you did. I can not believe that I placed the order on Monday
and received it on Friday. It was shipped from BC to Fergus, Ontario. That
was awesome. I look forward to doing more business with you in the future.
Thanks again for everything.
Jeremy, Fergus, ON
I've received
all my orders either next day or within few days. I was pleasantly surprised
with your service, ease of ordering and especially how promptly you answered
all my emails and inquiries. Your knowledgeable staff helped me save money
by advising me to order the product that was appropriate for the size of
my pond, rather than the larger one that I thought I needed. You are on
my "Favourites" list and any time I need something for my pond you are
my first choice. I have already emailed a link to your website and highly
recomended you for quality, service and price to my friends and co-workers
that are planning on building a pond.
Thank you for all you've done for
me. Sincerely
Bo, Etobicoke, ON
Thank you very
much guys - You guys are a pleasure to work with. The pump (Nursery
Pro AquaSurge) you recommended works amazingly - I was ecstatic on
Sunday when I hooked everything up. Thanks again.
Roman, Montreal, QC
I am very happy
with my new pond liner and the excellent service
I received from you company. I wouldn't hesitate to recommend your service
to anyone. Thanks again,
Karen, Cranbrook, BC
Thank you very
much for the great service and Quick response!!! You guys are great!!!
Rockland, ON
The parts that
I received to repair my Cyprio Bioforce 2000 filter worked fine.
Thanks to you and Diana for tracking down the proper parts for this somewhat
obscure version of the filter. Rest assured I will be keeping your website
listed in my favorites list for future use. Yours truly,
Joe, North Bay, ON
Got it in record
time. Thanx for the usual great service...
Geff, Calgary, AB
Thanks for your
follow-up, I have received my order within 2 days, fast service, I installed
the filter (Nursery Pro UVC 2000) the next day
and it worked like a charm. Thanks very much!
Andy, Ottawa, ON
Many thanks
for service above and beyond the call once again. Take care.
Eric, Whitby, ON
Thank you. My
order arrived promptly to my door. Many thanks. Will order from you
again.
Jean, Bewdley, ON
Dear Ponds-On-Line:
I would like to thank-you so very much for all the wonderful service you
gave to me. When I have a pond problem someone there is always quick to
answer my questions. This is an awesome place to shop... once again THANKS.
June, Dawson Creek, BC
I appreciate
the service you provide as the Ponds on Line sales rep and I have been
pleased in all my dealings with you. I will continue to deal with
you and Ponds on Line and will recommend your services to other pond owners.
Thanks!
Jack, Surrey, BC
The roll of
bulk
filter material arrived today and I picked up the pond
liner at the Edmonton warehouse yesterday.
Thanks for the great service.
Gary, Edmonton, AB
Our order arrived
in record time as always, and the products are great! We have finally gotten
the string algae under control with the help of D-solv
to get rid of it, and the Barley Straw extract
and Pond Tint to keep it away. Thanks
so much for the great service.
Elaine, Vermilion AB
I would just
like to say that I am super happy with the service, customer care and quality
priced items you sell. Keep up the good work! Thanks
Rina, Laval, QC
This is the
second time I have purchased from you this year. Once again my order
arrived sooner than I expected. I am very satisfied and have recommended
Pondsonline to friends. Thanks again
Shane, Chilliwack, BC
I received my
order, and I am very pleased with the service and the product. Thank You
Debbie, Danville, QC
Greetings: Your
product arrived safe and sound. After about 2 days my pond was clear again.
Guess it needed the filter maintenance kit. Thanks.
Joe, Parksville, BC
Your service
was excellent and I was pleased with the product (OASE
Aquarius 4 pump).
Leo, Chetwynd, BC
Everything is
working perfectly. I can't tell you how much I appreciate your efforts
to provide me with exactly what I needed. I will continue to be a customer,
without a doubt. Kindest regards,
Dana, Ottawa, ON
Thanks - you
guys are unbelievable! I never thought it would be this easy to deal
with you, that my orders would be processed so quickly or that my emails
would be replied to as promptly. This has been a wonderful experience and
I will recommend you to all my friends, neighbours and colleagues. Sincerely
Bo, Etobicoke, ON
Just finished the building and set-up of my pond.
Everything worked out great! Thanks for all of your help, and I will
surely be referring you to anyone interested!
Curt, Okotoks, AB
THANK YOU, THANKYOU,
THANK YOU, YOU GUYS ARE AMAZING!!!!! GREAT PRICES AND YOUR SHIPPING IS
EXCEPTIONAL. I CANNOT STRESS HOW HAPPY I AM WITH THE SERVICE YOU
HAVE PROVIDED. THIS IS THE SECOND ITEM I HAVE ORDERED AND I AM AMAZED
WITH THE PROMPT SERVICE. THANKS AGAIN.
Nancy, Pembroke, ON
Your service
and follow-up is exemplary from our perspective, and we'd like to thank
you very much for that. It's nice to have the confidence in a supplier
that we have in you. Thanks again. Sincerely,
Dave, Campbell River, BC
Thanks for your
email. Everything has been perfect, super service and lightning fast shipping.
Best online experience to date. Thanks and have a great day
Paul, Burlington, ON
I am totally
impressed with you and your company's service. You take your customer
service to a new level. I had a warranty concern and I forwarded
it to you on Sunday. I had a reply on Monday. I received the part on Wednesday
(and this was a holiday weekend). Your prompt reply and help in rectifying
the problem gives me the customer confidence that makes me want to be your
customer for future purchases. Looking forward for my next purchase.
Many thanks for a job well done. Thank-you
Jay, Windsor, ON
We are very
happy with everything we've purchased so far. Our pond is crystal
clear with the help of the Biotec 10 and the
Ultraviolet light system we purchased. As we've read other happy
customers say in their comments on your website, "We wish we'd done this
sooner!". Your service and care is outstanding. Thank you so
much.
Linda, Caledon, ON
Just a quick
note to say that I am absolutely satisfied. Delivery was super fast and
the dragon spitter is very neat and unique,
which is what I was looking for. Thanks,
Susan, Thorold, ON
The order was
received and all is going well. I can't say enough about the service provided
and have highly recommended Ponds-on-Line to a number of friends. Thanks
Larry, Charlottetown, PEI
We received
our order and we are very happy with the prompt delivery and the products
themselves.
Jenny, Chemainus, BC
WOW, I'm so
impressed. It arrived today, June 29th. Thank you so much,
Susie, Port Dover, ON
By the way,
you were right about the BioTec 10 filter system. It is absolutely brilliant!
My pond has never looked so good. Cheers
Carole, Duncan, BC
Your customer
service is one of the best I have ever seen!!
Joe, Emerald Park, SK
I am extremely
happy with both the parts I ordered and the quality of service. I received
everything quickly and everything is working like a charm. Thank you so
much, I couldn't be more pleased.
Louise, Osgoode, ON
Further to your
email of today I am completely satisfied with your service and the product.
My order arrived in about three days and within a couple of hours the repair
made to my pump had it operating perfectly.
Gordon, Surrey, BC
Can't say thank
you enough for all your help. This has been weighing on me quite a while
(have tried calling a few places but nobody returns calls or shows up!!!).
Thanks again,
Eric, Toronto, ON
Everything is
great. The
screen is working much
better than the pre filter. The replacement foams fit well. Mike was very
helpful, and the produts arrived very quickly. thanks.
Dave, Halifax, NS
Thank you so
much for your quick service. The cartridge refills (for Cyprio
Green Machine filter) that I ordered were here within 2 days - weekend
included. It's great to know that there is someone out there who values
their customer relations as we have had nothing but trouble with other
service providers of late! Thanks again and have a great day.
Regina, Oshawa, ON
I just installed
the pond kit (Pontec Watercourse Kit)
yesterday June 24/06. Everything works good. I would like to add that your
service has been awesome, very quick and the followup reminds me of the
old days when people just didn't sell stuff to a customer , it was sold
to a person. If I ever expand the garden/lawn, I will definitely do business
with you guys again.
Vern, Fort Fraser, BC
Very satisfied with the product and, when I do
further projects in the future, you will be my first choice for equipment
like pumps and fittings. I particularly liked the speed of delivery and
the follow-up / digital paper trail and the fact you are Canadian. You
have a first rate e-company, and I deal with a number of them! Many thanks,
Corey, Campbell River, BC
I couldn't be happier with my pump
- or with your great service. If you are an example of how
your company does business, in knowledge, genuine courtesy and follow up,
then you should be # 1 in the country. You have every right to make
great claims about your customer service - because it will
all be true.
Phil, Montreal, QC
I was most pleased
when I called about the pump going on my skimmer last week and you said
you would send me a new one. I feel like I am dealing with a local
guy and you are always at the end of the phone. Nice to know that
you back your product and look forward to buying from you many times in
the future. My niece in BC is also sold on you as well. Great business.
Kind regards,
Ann, Hebron, NS
Absolutely fabulous
communication and service as usual. Your selection and service is
the best in any retail outlet I have ever dealt with. Many many thanks
again.
Walter, Victoria, BC
I have no problems
with the order and the small glitch was my fault. I am impressed with the
professionalism of your customer service and your prompt handling of a
problem which was not your fault but my own. Thank you very much.
Richard, Dartmouth, NS
Thank you for
the follow-up. I am more than pleased with my Bio filter (OASE
Biotec 4). My pond is in full sun with numerous waterlilies and for
the first time in a month I can see the bottom of the pond clearly. The
service was extremely prompt and I will definitely purchase from Pondsonline
again. I (and my fish) thank you.
Cassie, Sundre, AB
I received the
product ordered June 15th 2006 in good order. I am very satisfied
with your services and would recommend you to my friends. Thanks
Georges, Ste-Irene, QC
The pump arrived
in record time, in perfect condition. My waterfall is now back in operation,
actually better than before. 'Pondsonline' is listed in my permanent folder
of helpful contacts. I send many people to your site. Hope you get lots
of business. You deserve it. Thanks
John-Luke, Lions Bay, BC
EVERYTHING WORKS
GREAT, THANKS FOR THE GREAT CUSTOMER SERVICE AND EFFICIENT DELIVERY.
Allan, Cambridge, ON
The several
times I purchased from PondsOnline over the past few years, hats off to
the staff. I have been very satisfied with service and speed of shipping.
To the last purchase UVC Supreme PondMaster 40 W,
I am extemely happy with it. I never thought my pond (4000+gal.) could
get so clear, very impressive. Thanks for your service/products.
Gary, Lethbridge, AB
Good Morning
- just wanted to let you know that we received the solar water fountain
(Smart Solar SunJet 150) and it's working great.
Your service is excellent and when we are ready to do more pond/water features
we will surely be happy to do business with you again. Regards,
Holly, Penetanguishene, ON
I appreciate
you taking the time to follow-up on the order. Yes, I received the
pump (Nursery Pro Waterfall Pump) and it works
beautifully. Thanks for your prompt and professional service.
Barry, Edmonton, AB
I really appreciate
your message. I found your phone help really great. I feel I could phone
for advice again. The UV bulb arrived quickly. It took about 6 days to
turn a very green, 1000 gallon pond totally clear. Thanks for your excellent
service,
Jan, Quebec City, QC
Well thanks
for your concern. I didn't purchase much just 20' of hose I could not find
locally, but exactly twenty feet of hose arrived at exactly the promised
time at exactly the promised price. Nobody can ask for more than that.
Thank You and your site is on my favourites for my next pond supply purchase.
John, Timmins, ON
Everything went
great. We are very satisfied customers and will order again in the future.
Thanks for the great service.
Allan, Sherwood Park, AB
Received the
pump yesterday (Tetra DynaMag), and she works
fine. I want to thank you for all the help that you offered to me. I shall
keep you on my list for any fututure needs. The old pump is packed and
ready to go. Kudos to you and your team.
Tony, Laval, QC
Just a quick
note to let you know that the replacement filter media arrived quickly
and just as specified. I love dealing with you and your company and have
told others about you too. Thanks for the great service! Cheers,
Joanne, Bailieboro, ON
Just a note
to say thanks for the quick service. The Water Garden
Fastfalls unit arrived this morning and is already in use. I will be
buying more supplies from you in the future. Regards,
Art, Terrace, BC
I'm really pleased
with my little sun-powered fountain (Smart Solar SunJet
150). Everything arrived in great time, and it's working like a charm!
Thanks for asking.
Pauline, St. Catharines, ON
I received my
order very quickly and found the information you had given me as to the
setup very easy the follow. Installed the UVC (Nursery
Pro UltraKlear) unit and it is working very well. Thanks again
for your rapid service and helpful instructions.
Ruth, Ste Rose du Lac, MB
I received the
new UVC unit and installed and so far all is well. I would like to
Thank you for your excellent service, both at the time of sale and with
the warranty issue. You guys don't just speak of good customer service,
you practice it.
As we don't have a true "pond store"
in Winnipeg (only small pond sections at the local nursery or home renovation
stores), it's actually much easier shopping online with Ponds Online Canada
then running all around the city looking for something that a store may
or may not have. Plus, you have a much bigger selection and much
more knowledge about pond-related issues then the local hardware store
clerk.
Anyways Thank you once again, I
really appreciate it and it's nice to know I have somewhere reliable to
order from.
Glenn, Winnipeg, MB
You guys deserve
this compliment from me:
"From the research available on
your site, to the ease and clarity of ordering. From your 'better than
sale prices', to your very reasonable shipping charges - the whole PondsOnlineCanada
experience has been a pure pleasure. But to top it off was personalized
emails providing shipping status, incredibly quick delivery and best of
all, getting exactly what I expected at the door."
Marc, Richmond Hill, ON
You have the
best service of any organization I have ever dealt with for anything.
Walter, Victoria, BC
The order arrived
and the pond product (Winston D-Solv) is
great.
Norma, Dartmouth, NS
I'd like to
congratulate you on a very well run Online product service. The pump
that I purchased from PondsOnlineCanada was received in good order and
with fast delivery. I appreciate your prompt responses to my questions
and order placement. It is good to know that you, PondsOnlineCanada, will
stay involved in the event of any future warranty requirements. Thanks
again, regards.
Colin, Osoyoos, BC
I received my
order in complete and good condition. My satisfaction on my first order
with your company in 2005 has made me a
repeat customer. I will definitely
be dealing with you again if I ever require any other pond products. Regards,
John, Tottenham, ON
Everything was
perfect, and the service was great. Have a good day!
Anne, Brampton, ON
I now have it
all installed and it is working great. I would like to thank you and Nursery
Pro for this prompt service. If only all retail stores were as easy. Be
assured that you will have a long term customer and anyone that I can steer
your way. Keep up the great work. Regards,
Gord, Orleans, ON
Package arrived
at my office yesterday. That was excellent service!
Fran, Surrey, BC
The
lights
arrived very promptly and are now looking great in the bottom of my pond.
Once again, thank you very much for the excellent service. Sincerely
Jim, Kingston, ON
Diana gave me
excellent service and advice. If the product is as great as the service,
I will be very appreciative. Thanks
Tom, Corunna, ON
Everything was
received as promised. Thanks very much for your advice and great
service.
David, Toronto, ON
I was very happy
with the service I received and will definitely recommend you to anyone
that has or may think of installing a pond. Thanks again.
Julie, Surrey, BC
Thank you very
much. I would call that excellent customer service that will be remembered.
Thanks again.
Ken, Regina, SK
Just wanted
to let you know the UV (Tetra GreenFree) arrived
last Friday safe and sound. Our pond looks amazing. The Biotec
10 (OASE Biotec 10 Pond Filter) had it looking
really good before the UV, but now that the UV has had some time to work
the pond is even clearer. Thanks again for your help in choosing
the most suitable equipment for our situation. We look forward to
having a much nicer looking pond this year!
Linda, Caledon, ON
No wonder you
are so very busy .... this is not only because you KNOW what you are doing,
but you LIKE what you are doing and are a great source of assistance to
those who know you. And to compliment all that, you provide the best
service anyone can possibly expect. I am one of so many who
are grateful to your professionalism and enjoy the peace of mind I have
with confidence, that I receive the best when I refer our needs and problems
to you. I hope that these kind and well meant words will start your
week off with a spring in your step -- to both of you, "thank you" for
always "being there".
Judith Anne, Gabriola Island, BC
I received my
food (SERA) and vacuum (OASE
Pondovac 3) in good order. I have been so happy with your service
and the products you sell. That vacuum is absolutely wonderful.
I can't believe how well it did and how much easier and faster it will
be to clean out the pond. Thanks
Nona, Salmon Arm, BC
The item that
I ordered arrived two days after placing the order. Thanks again for the
great service.
Graham, Almonte, ON
Thanks so much.
I know again why I shop at ponds on line. The replacement part arrived
today! So quick and my fish say thanks too. Take care,
Joanne, Bailieboro, ON
Thank you for
a fast and efficient process and delivery of my order. Received
liner
@ 11:30 Thursday morning.
Shannon, Pincourt, QC
My new filter is up and running and I'm so happy
with it. Being able to buy what I needed from Ponds on line was great.
The service was excellent, the quality and selection great. I'm so
glad I discovered ponds on line.
Danni, Sointula, BC
D-Solv
is a great product!! It cleared my string algae-ridden pond in three days!
Thanks for the wonderful service, we received our order in just two days.
So in less than a week of talking with you, our pond is beautiful and clear
again.Thanks again
Elaine, Vermilion, AB
I
am definitely very happy with the service that I received when purchasing
my pond liner and I will certainly return to
pondsonline for my future pond needs. Thanks again,
Lynne, Bonnyville,
AB
The
service as well as the price was very satisfactory (Firestone
Pondgard EPDM Pond Liner). I won't hesitate to do business with you
again.
Donat, Les
Cedres, QC
Thank
you for the prompt attention to our order. It was placed on Friday
and received on Monday!! Couldn't ask for better service.
Jackie, Oakville,
ON
I'm
very pleased with the service and the attention to my order. My brother
in-law picked up the liner and was pleased that
you took the time to fold it to fit his vehicle.
Dave, Sydenham,
ON
Our
new pool pump arrived safe and sound a couple of days ago, and is working
great. Your quick response to our problem and
recommendation
was greatly appreciated. The pond is finally under way and it looks and
sounds great. Thanks as always.
Carol and
John, Orleans, ON
Thanks
for your follow up ... Yes, we are happy, as usual. The pump we purchased
is working well ... the waterfall is delightfully subtle both visually
and aurally. Thanks again for your prompt and friendly service.
Eric, Winlaw,
BC
My
wife and I were really impressed with the quick shipping, follow up and
warranty of the pump that I broke. We really appreciate you shipping out
a new pump right away and covering the costs. Our waterfall (Nursery
Pro MicroPondless Waterfall Kit) is in our front yard and the neighbours
are amazed at how nice it is. Thank you very much.
Rod and Cheryl,
Red Deer, AB
Thanks
for all your help with everything (Nursery Pro UltraKlean
3500 UVC Filter), the pond water looks great, 4 feet deep and it is
crystal clear which makes the water look about 4 inches deep. Thanks
Scott, Nepean,
ON
Everything
is great, everything works. Thank you very much.
Kevin, Montreal,
QC
Got
the quartz replacement tube. Just in the nick of time. Had the beginnings
of a nasty algae bloom. Re-establishing the UV filter has cured the
problem. Kindest regards
Cory, St.
John's, NF
I received my orders (NurseryPro
Ultraklean filter and Microbelift PL) very
quickly. Hooked up the filter in no time and is working great!
Many thanks to you and Diana for taking the time to answer my questions
and to help me order the right equipment for my pond.
Also, thank
you so much for replacing the pond deicer back in February for me so quickly.
It was a challenge trying to keep the hole in the ice open, and such a
relief to have the pond deicer arrive very quickly. A great big thank you
for that!
Judy, Thornhill,
ON
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